HOW THE 7 DAY MONEY BACK GUARANTEE PROGRAM WORKS

Smiley face The 7 Day Money Back Guarantee program is based on Seller's description and the 63-Point System Check inspection we perform on each Item before being listed for sale.

When buying an Item from websites like Boattrader, Craigslist, Kijiji or Gumtree, the Buyer relies mostly on Seller's description, that is what makes the Buyer travel to eventually visually inspect the Item. Surveys show that a very large percent of Items sold on free classifieds websites such as Craigslist and Kijiji, are rejected due to misrepresentation and after visual inspection the Buyer decides to look somewhere else.

As we are a company that cares about customers' interests, we have developed a very simple but effective way, to give Buyer the peace of mind needed for online purchases. When it comes to the Items sold through Autos By Price, our staff compares Seller's description with the actual Item which will be into our possession when it will be listed for sale. If the listing description is incorrect or does not correspond with our Inspection Report (63-Point-System-Check ) performed upon arrival at the storage area, the Seller is instructed to re-list the Item with the correct description.

To minimize the chances of failed transactions or returns, upon arrival to the storage area, in order to prevent the sale of stolen Items, Sellers are requested to present a drivering license or any other government-issued photo ID when dropping off their Item(s) and after sale, checks will be mailed only to the provided address.

At delivery, Buyers are walked though a PDI (Pre-Delivery-Inspection), performed by a Autos By Price Technical Inspector in order to show Item condition at the time of delivery. Buyers can any specific questions related to operation and use, perform test drives, or even have their own mechanic at the site. The PDI report must me kept until the 7 Day Money Back Guarantee program ends and it will be required in case the Item needs to be returned. Additional information regarding the returning process, can be found on the Refunds & Returns page.

The 7 Day Money Back Guarantee starts once the Delivery Inspection is complete, signed by the Buyer and confirmed by the Autos By Price Technical Inspector.

THE 63-POINT SYSTEM CHECK

Smiley face Many Buyers don’t know what to inspect when purchasing an Item and end up with costly repairs after the purchase.

Our Autos By Price certified inspectors are trained to exceed the highest industry standards, promote professionalism, and thoroughly communicate their findings with clients. This process is the most throughout in the industry for today.

Upon arrival to the storage area, before being taken into consignment, all Items are being verified by the Technical Inspection Team for clear title, psychical condition, electrical and mechanical malfunctions, accident history, etc..

Items that don't pass our inspection, will not be listed for sale. These are usually damaged Items beyond repair, Items that do not pass regular inspection or don't meet state regulations.

  • Vehicles, Cars, Boats, RVs, Travel Trailers, ATVs and Motorcycles will go through an additional background check (ex: history reports, ownership status, etc.).
  • Item Titles must be clear in order to pass our inspection. If there are any liens on the Item title, the lien holder (person or finance company that has an investment interest in Item) must be paid off prior to selling it via Autos By Price.
  • Items with Salvage Title will not pass our 63-Point-System-Check and will not be listed for sale. The consequences of an Item being issued a salvage title varies from state to state and the possibility of having such an Item returned by the Buyer is significantly higher. Since we value quality and customer satisfaction, we do not accept Items with salvage titles to be sold through our services.

TITLES

Autos By Price Purchase Protection program guarantees the title transfer. Autos By Price Title Transfer service assists Buyers with the title registration process, from the beginning to the end, and covers all the purchases closed through the company. Lien holders, such as finance and leasing companies, are involved in the sales process. In consequence, all the titles are verified, and we guarantee that are clear. According to Autos By Price Privacy Policy, titles are being delivered same time with the Item.

Autos By Price only accepts Items with titles that are:
  • Clear - Item has no accident history or has been in an accident minor enough that the cost of repair was less than the cost to write it off.
  • Rebuilt - An Item that has been previously branded as salvage but has been rebuilt/repaired and reinspected. These Items are drive-able but the rebuilt brand remains on the Item's title/registration documents permanently.
Autos By Price does not accept Items with titles that are:
  • Salvage - An Item that can be repaired but which would cost more than some predefined amount (often 75-100% of the Item's value) to repair. Subject to structural safety inspection before it can be driven; documentation of repairs and sources of repair parts may also be required, depending on jurisdiction.
  • Irreparable - An Item that can be used for parts or scrap only.
  • Theft Recovery - While stolen is a status and typically not a brand (as licensing agencies can refuse to issue any title document once an Item is stolen), previously-stolen Items are often found dismantled, vandalized or destroyed through arson. Many are then branded and may be irreparable.
  • Abandoned - The Item was found abandoned by its previous owner. Typically not a brand, but may need to be disclosed in some jurisdictions.

Inspection

RETURNS

BEFORE YOU REQUEST TO HAVE AN ITEM RETURNED, PLEASE:
  • Inspect Your Item. Look for damages that weren't there when you initially purchased the Item. Autos By Price will only accept the Item and give You a full refund, if the Item is in the same condition as it was at the time of delivery. In other words, if the Item suffered damages during the 7 (seven) Days period, no return or refund will be accepted.
  • Have the documentation prepared. Ensure that you have proper identification and the documents that You have received at the time of delivery (Delivery Inspection report, manuals, service history book, etc.).
  • Ensure that You still have the option to return the Item. Returns are accepted within the 7 Day Money Back Guarantee period. In case we do not hear back from Buyer within 7 (seven) Days from the Item delivery date, we feel it would be fair to assume that Buyer is satisfied with the Item condition and payment will be released to the Seller. In case if the Buyer is not satisfied with the Item condition, one must fill out a complaint and request a full refund on the transaction.

    Find out more
    about the conditions to be met before the Buyer may ask for a refund.
REMEMBER, WITH Autos By Price 7 DAY MONEY BACK GUARANTEE:
  1. You can be sure you are paying the right price. Certified pre-owned vehicles sold through Autos By Price are never just average. They are better conditioned and backed by guarantees that are second to none in the industry. Yet our prices are almost always at or below average retail. The price couldn't be more accurate!
  2. If for some reason there is something wrong with the Item. We don't think there is. In preparing each of our pre-owned Items for being listed online, we take them through a rigorous safety inspection and if something is not quite right, we report it or fix it at the Seller's cost. If a mistake is made or something is missed, we will take care of it, because every Item sold through our services, is covered by the 7 Day Money Back Guarantee program. Ask yourself, how can You lose with such guarantees?
  3. You must like the Item. We hope we did our best to correctly evaluate Your requirements and sell You an Item which meets them. But, we can both make mistakes. If You don't like the Item, return it within 7 (seven) Days from the time of delivery and You will be fully refunded. You couldn't be safer!